PARTXCHANGE CUSTOMER TERMS AND CONDITIONS
1. INTRODUCTION
These Customer Terms and Conditions (“Terms”) govern the access to and use of the PartXchange marketplace platform (“Platform”) operated by PartXchange (Pty) Ltd (“PartXchange”, “we”, “our” or “us”).
By accessing, registering on, browsing, requesting quotations through, purchasing products from, or otherwise using the Platform, you (“Customer”, “Buyer”, “User” or “you”) agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must immediately discontinue use of the Platform.
PartXchange operates an online marketplace that connects Customers with independent Vendors who offer truck parts and related products for sale. PartXchange is not the manufacturer, importer, distributor or supplier of Products unless expressly stated otherwise.
2. DEFINITIONS
“Buyer” means any individual or business purchasing Products through the Platform.
“Business Day” means any day other than a Saturday, Sunday or South African public holiday.
“Order” means a purchase transaction submitted through the Platform.
“Platform” means the PartXchange website, mobile applications, APIs and associated systems.
“Product” means any new, used, refurbished, remanufactured, aftermarket, OEM or alternative truck part listed for sale.
“Vendor” means an independent supplier, dealer, distributor, scrapyard or merchant offering Products through the Platform.
3. ELIGIBILITY
To use the Platform, you warrant that:
3.1 You are at least eighteen (18) years old or have legal capacity to enter into binding agreements.
3.2 Any information provided by you is accurate and complete.
3.3 You are authorised to act on behalf of any business entity you represent.
3.4 You shall maintain the confidentiality of your account credentials.
4. ACCOUNT REGISTRATION
Customers may be required to create an account.
You agree to:
• Maintain accurate account information. • Update information when it changes. • Keep login credentials secure. • Notify PartXchange immediately of unauthorised account access.
You are responsible for all activities occurring under your account.
5. MARKETPLACE NATURE OF SERVICES
5.1 PartXchange acts as a marketplace facilitator connecting Buyers and Vendors.
5.2 Vendors remain solely responsible for:
• Product descriptions; • Product quality; • Product condition; • Product compatibility; • Product warranties; • Product legality.
5.3 PartXchange does not independently inspect, verify or guarantee every Product listed on the Platform.
5.4 While PartXchange strives to maintain marketplace integrity, Customers acknowledge that Product information originates from Vendors.
6. PRODUCT INFORMATION
6.1 Product photographs are provided for illustrative purposes.
6.2 Used, refurbished and aftermarket Products may differ from original manufacturer specifications.
6.3 Customers are responsible for verifying compatibility before purchase.
6.4 Customers are encouraged to confirm:
• Part numbers; • Vehicle compatibility; • Product condition; • Warranty terms; • Delivery requirements.
6.5 PartXchange shall not be liable for losses resulting from incorrect compatibility information supplied by Customers.
7. QUOTATIONS
7.1 Customers may request quotations through the Platform.
7.2 Quotations are subject to:
• Product availability; • Vendor confirmation; • Pricing updates; • Delivery costs.
7.3 Quotations do not constitute a binding sale until payment is successfully processed and the Order is confirmed.
8. ORDERS
8.1 Submission of an Order constitutes an offer to purchase.
8.2 Orders become binding only upon confirmation by PartXchange and the relevant Vendor.
8.3 PartXchange reserves the right to cancel Orders where:
• Products become unavailable; • Pricing errors occur; • Fraud is suspected; • Payment fails; • Vendor fulfilment is not possible.
8.4 Customers shall be notified of cancelled Orders and refunded where applicable.
9. PRICING
9.1 Prices displayed are in South African Rand (ZAR).
9.2 Prices may include or exclude VAT as indicated.
9.3 Delivery charges may be calculated separately.
9.4 Obvious pricing errors may result in Order cancellation.
9.5 PartXchange reserves the right to correct pricing errors at any time.
10. PAYMENTS
10.1 Payments must be made using approved payment methods.
10.2 Payment processing may be conducted by third-party payment providers.
10.3 PartXchange does not store full payment card details.
10.4 Orders may not be processed until payment is successfully received.
10.5 PartXchange may suspend transactions where fraud is suspected.
11. DELIVERY
11.1 Delivery times are estimates only.
11.2 Delivery dates are not guaranteed.
11.3 Delays may occur due to:
• Supplier delays; • Courier delays; • Stock shortages; • Force majeure events.
11.4 Customers must provide accurate delivery information.
11.5 Additional delivery costs arising from incorrect information shall be borne by the Customer.
12. COLLECTIONS
Where collection is available:
12.1 Customers must collect Products within the prescribed period.
12.2 Proof of identity may be required.
12.3 PartXchange and Vendors reserve the right to refuse collection where identity verification cannot be completed.
13. INSPECTION OF GOODS
Customers should inspect Products immediately upon delivery.
Any shortages, damage or discrepancies should be reported within forty-eight (48) hours of receipt.
Failure to report issues promptly may affect claims.
14. RETURNS
Products may be returned where:
14.1 Incorrect Products were supplied.
14.2 Products were materially defective.
14.3 Products materially differ from descriptions.
14.4 Returns are otherwise required under applicable law.
Return requests must be submitted through the Platform.
15. NON-RETURNABLE PRODUCTS
Unless required by law, returns may not be accepted for:
• Special-order items; • Customised Products; • Products altered after delivery; • Products installed or modified after delivery; • Products damaged by misuse.
16. REFUNDS
16.1 Approved refunds shall be processed using the original payment method where possible.
16.2 Refund timeframes may depend on payment providers and banking institutions.
16.3 Delivery charges may be non-refundable where permitted by law.
17. WARRANTIES
17.1 Warranty coverage varies by Product and Vendor.
17.2 Product-specific warranties will be disclosed where applicable.
17.3 Used Products may carry limited warranties or no warranties.
17.4 Customers acknowledge that used and refurbished Products may exhibit reasonable wear and tear.
18. CUSTOMER OBLIGATIONS
Customers shall not:
• Provide false information; • Use the Platform unlawfully; • Attempt to circumvent the marketplace; • Contact Vendors directly to avoid marketplace fees; • Interfere with Platform operations; • Upload malicious software; • Engage in fraudulent conduct.
19. PRODUCT INSTALLATION
Customers acknowledge that many Products require professional installation.
PartXchange shall not be liable for:
• Incorrect installation; • Improper fitment; • Labour costs; • Consequential damages arising from installation.
20. COMMUNICATIONS
By using the Platform, Customers consent to receiving:
• Order notifications; • Delivery notifications; • Support communications; • Security notifications; • Service announcements.
Marketing communications may be opted out of at any time.
21. PRIVACY
The collection and processing of personal information is governed by the PartXchange Privacy Policy and POPIA.
By using the Platform, Customers consent to the processing of personal information necessary to facilitate transactions and provide services.
22. FRAUD PREVENTION
PartXchange reserves the right to:
• Verify Customer identities; • Request supporting documentation; • Delay Orders pending verification; • Cancel transactions suspected of fraud.
23. INTELLECTUAL PROPERTY
All Platform content, software, logos, trademarks and intellectual property remain the property of PartXchange or its licensors.
Customers may not reproduce, copy or exploit Platform content without written consent.
24. DISCLAIMER
To the fullest extent permitted by law:
24.1 The Platform is provided on an “as is” basis.
24.2 PartXchange does not guarantee uninterrupted access to the Platform.
24.3 Product information is provided by Vendors.
24.4 PartXchange makes no representations regarding suitability of Products for any specific application.
25. LIMITATION OF LIABILITY
PartXchange shall not be liable for:
• Loss of profits; • Loss of business; • Loss of goodwill; • Consequential damages; • Indirect damages; • Installation costs; • Vehicle downtime; • Loss arising from Vendor conduct.
To the extent permitted by law, PartXchange’s maximum liability shall not exceed the amount paid by the Customer for the relevant Product.
26. INDEMNITY
Customers indemnify PartXchange against losses arising from:
• Misuse of Products; • Breach of these Terms; • Unlawful conduct; • Incorrect information supplied by Customers.
27. FORCE MAJEURE
PartXchange shall not be liable for delays or failures caused by events beyond its reasonable control, including:
• Natural disasters; • Labour disputes; • Internet outages; • Government actions; • Civil unrest; • Supply chain disruptions.
28. TERMINATION
PartXchange may suspend or terminate Customer access where:
• These Terms are breached; • Fraud is suspected; • Unlawful conduct occurs; • Platform security is compromised.
29. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
30. CONTACT DETAILS
PartXchange (Pty) Ltd
Customer Support: support@partxchange.co.za
Legal: legal@partxchange.co.za
Privacy: privacy@partxchange.co.za
Website: www.partxchange.co.za
By creating an account, requesting quotations, placing Orders or otherwise using the Platform, you acknowledge that you have read, understood and agree to be bound by these Customer Terms and Conditions.
